Privacy Policy

1. Introduction

Chargethecity Inc. ("CityCharge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your personal data.

This policy applies to the CityCharge mobile application, our website (chargethecity.com), and all related services we provide (collectively, the "Services"). By accessing or using our Services, you agree to the collection, use, and sharing of your information as described in this policy.

2. Information We Collect

Information You Provide

• Name, phone number, and email address
• Payment information (collected and processed securely by Stripe — we do not store full card numbers)
• Account login credentials

Information Collected Automatically

• Rental usage data (rental start/end times, kiosk locations used, charger ID)
• Device information (IP address, device type, operating system, browser type, unique device identifiers)
• Location data during active rentals only (with your permission)
• App usage data (pages visited, features used, session duration)
• Cookies and similar tracking technologies on our website

Information We Do NOT Collect

• We do not collect sensitive personal information such as race, ethnicity, religion, health data, biometric data, sexual orientation, or political opinions
• We do not knowingly collect information from anyone under the age of 18

3. How We Use Your Information

We use the information we collect to:

• Create and manage your CityCharge account
• Process charger rentals and payments
• Send transactional SMS messages (OTP codes, rental confirmations, return reminders, payment updates)
• Improve our services, app experience, and kiosk network
• Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations
• Communicate with you about service updates or changes to our terms

4. SMS Messaging Disclosure

CityCharge sends transactional SMS messages only — we do not send marketing or promotional text messages. Message types include verification codes, rental start and end confirmations, return reminders, and payment updates.

• Message and data rates may apply
• Message frequency varies based on your usage
• Text STOP to opt out at any time
• Text HELP for assistance
• Messaging is powered by Twilio

Mobile information will not be shared with or sold to third parties for marketing or promotional purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to understand usage patterns, maintain session state, and improve user experience.

• Essential cookies — required for site functionality
• Analytics cookies — to understand how visitors use our site

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

6. Third-Party Services

We share information only with trusted service providers necessary to operate CityCharge:

• Stripe — for secure payment processing
• Twilio — for transactional SMS delivery
• Google Analytics — for website and app analytics
• Cloud hosting providers — for data storage and infrastructure

All third-party providers are contractually required to protect your data and may only use it for the purposes we specify.

7. Data Sharing

• We do not sell your personal data to third parties
• We do not share your data for advertising or marketing purposes
• We may disclose information if required by law, court order, or government request
• We may share data in connection with a merger, acquisition, or sale of company assets, with notice to users
• We may share de-identified or aggregated data that cannot be used to identify you

8. Data Retention and Deletion

We retain your personal data for as long as your account is active or as needed to provide our Services. Some data may be retained longer to comply with legal, tax, or accounting obligations.

You may request account deletion at any time by emailing support@chargethecity.com. Upon deletion, your personal data will be permanently removed from our active systems, though it may persist in encrypted backups for a limited period.

9. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. Access to personal data is limited to personnel who require it to perform their duties.

No method of transmission over the internet is 100% secure — we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

10. Children's Privacy

Our Services are not directed to anyone under the age of 18. We do not knowingly collect personal information from anyone under 18. If we discover we have collected information from a minor, we will promptly delete it.

Parents or guardians who believe their child has provided information to us should contact support@chargethecity.com.

11. Your Rights and Choices

• Access: You may request a copy of the personal data we hold about you
• Correction: You may request correction of inaccurate information
• Deletion: You may request deletion of your personal data
• Opt-out of SMS: Text STOP to any message
• Opt-out of emails: Use the unsubscribe link in any email
• Location data: You can disable location sharing through your device settings at any time

To exercise any of these rights, contact support@chargethecity.com.

12. U.S. State Privacy Rights

Residents of states with consumer data privacy laws (including California, New York, New Jersey, Connecticut, Colorado, Virginia, and others) may have additional rights including the right to know, access, correct, delete, and opt out of the sale or sharing of personal information.

CityCharge does not sell personal information. To exercise state-specific rights, contact support@chargethecity.com. We will respond to verified requests within the timeframes required by applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through the app or via email. Continued use of our Services after changes constitutes acceptance. The "Last updated" date at the top of this page will always reflect the most recent revision.

14. Contact Us

If you have questions about this Privacy Policy, contact us at: