Question 1

How does CityCharge work?

Accepted Answer

CityCharge offers portable phone charger rentals through self-service kiosks. Simply find a nearby kiosk, scan the QR code or use the CityCharge app to release a charger, use it on the go, and return it to any CityCharge kiosk when you're done.

Question 2

How much does it cost?

Accepted Answer

CityCharge uses a simple per-hour rental pricing model. The current rate is displayed in the app before you begin each rental. You're only charged for the time you use.

Question 3

Where can I find a CityCharge kiosk?

Accepted Answer

CityCharge kiosks are located at partnered venues throughout the NJ/NYC area, including entertainment venues, transit hubs, restaurants, and other high-traffic locations. Use the CityCharge app to find the nearest kiosk in real time.

Question 4

What if my charger doesn't work?

Accepted Answer

If you receive a charger that isn't functioning properly, please contact our support team at team@chargethecity.com with your rental details. We'll arrange a replacement or issue a refund.

Question 5

How do I return the charger?

Accepted Answer

Simply insert the charger into any available slot at any CityCharge kiosk. The app will confirm the return and your rental session will end automatically.

Question 6

I was overcharged. What do I do?

Accepted Answer

If you believe you were overcharged, please email our support team at team@chargethecity.com with your order details (including date, time, and location). We'll review your rental and issue a correction if needed.

Question 7

Is my payment information secure?

Accepted Answer

Yes. All payments are processed securely through Stripe, a PCI-compliant payment processor. CityCharge does not store your full card numbers on our servers.

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